Plane Delay Compensation- Thomas Cook

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Plane Delay Compensation Thomas Cook

Passengers hoping for a smooth trip from the UK to Italy and back were left with a sour taste in their mouths when travelling with Thomas Cook.


Airline passengers were faced with double plane delays thanks to Thomas Cook Airlines. The affected holidaymakers were left waiting in the UK for 18 hours. Then, the Thomas Cook aircraft was due to land in Luton at 1.30am after flying from Rome on Monday, but it didn’t land until 5.45pm following a technical fault, so their plane home from Italy was delayed for a further 17 hours. The majority of the passengers had already lost a night of their holiday thanks to a bird strike which meant that the plane didn’t leave until 7am the following day when it was supposed to take off at 1.30pm the day before.

Plane Delay Compensation Thomas Cook Form


One passenger, who was affected by both plane delays, said: “We’re going to Thomas Cook to complain. To have two overnight delays on a week’s holiday is ridiculous. At least, we want a full refund for the planes and a bit of compensation for the day’s earnings lost and our transfers.”

Another passenger, who had to stay in a hotel following the delay, said: “We’ve had a lovely holiday but it’s been a nightmare, worst we’ve ever known. They looked after us in Rome but that’s beside the point. We should have been home Monday morning.” Yet another passenger, who had been in Rome with some of his friends, said “It was a hassle that we didn’t need. The holiday was brilliant; I give it a ten out of ten, but the Monday I would give a two.”

The plane delays were a huge inconvenience to passengers – Thomas Cook put them all in hotels for the night, but they didn’t really have much choice. a spokesman for Thomas Cook said: “We’d like to sincerely apologise to our customers for the delay to their plane…, which has been caused by an unexpected technical fault on the aircraft operating the plane. The plane that was cancelled the week before was affected by a double bird strike… and therefore required an inspection of the engines. We know how frustrating these delays are, and we’d like to thank our customers for their patience and understanding.”


It is important to act quickly to make a plane delay compensation claim against Thomas Cook or any other airline. Why? Because there are time limits placed on passengers making a claim and if you delay, you will lose the right to claim compensation.

To make a claim against Thomas Cook Airlines or any other airline claim now by using our online contact form. For more information click on our link, Plane Delay Compensation or simply call us.

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