Keywords: Flight delay claim

Subject: What you can claim if a flight is delayed or cancelled

You may be entitled to assistance

Depending on the length of your delay and flight, airlines have to provide – for free – means of communication (eg phone calls), a reasonable amount to eat and drink (usually covered in the form of vouchers), and, for overnight delays, hotel accommodation and airport-hotel transfers.

These rights kick in when the delay is over two hours on short-haul flights up to 1,500km, more than three hours on flights 1,500km-3,500km, and over four hours on longer flights.

Crucially, airlines must provide this help whatever the cause of the delay.

If your airline does not cough up and you incurred costs, keep the receipts, and contact the airline later to make a claim.

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