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20 airlines signed up for the flight delays ombudsman scheme.

If you have suffered a flight delay and the airline refuses you compensation, you’re now more likely to be able to appeal to an ombudsman-style scheme.

flight delay

The Civil Aviation Authority (CAA) has announced that a total of 20 airlines have now signed up to approved ‘Alternative Dispute Resolution’ (ADR) bodies.
Easyjet registered with the scheme,while competitors Eurowings, Germania, Germanwings, Lufthansa and Swiss signed up with a different, German scheme called Söp.

A further 12 airlines, including Ryanair and British Airways, have signed up to ADR flight delay schemes.

See our Plane Delay compensation all you need to know guide and claim up to £460 per person back from 2010.

Four schemes currently have CAA approval – CEDR, the Retail Ombudsman, Söp and NetNeutrals (although NetNeutrals has yet to sign up any airlines to its scheme).

The CAA-approved schemes cover the following airlines:
•    CEDR – British Airways, Easyjet, Thomas Cook and Thomson. If your claim’s unsuccessful you’ll have to pay a £25 fee, but if you’re awarded any compensation this fee will be waived.

•    The Retail Ombudsman – Air Astana, Asiana Airlines, Air Canada (and Air Canada Rouge), Egypt Air, Flybe, Ryanair, Skyworks Airlines AG, South African Airways, TAP Portugal, Turkish Airlines and Wizz Air. There’s no fee if your claim’s unsuccessful.

•    Söp – Eurowings, Germania, Germanwings, Lufthansa and Swiss. There’s no fee if your claim’s unsuccessful.

The CAA says it’s approved the four schemes because they provide a “high standard of dispute resolution for consumer disputes stemming from a contract for aviation services”.

If you have suffered a flight delay claim we now have a higher chance of reclaiming your compensation.  We will work on a no win no fee basis and take the hassle out of your flight delay compensation claim contact us today! 

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