Gatwick flight delay and what to do if your flight was delayed
On 12th June Gatwick flight delays chaos was caused when Gatwick closed its main runway, leaving hundreds of passengers delayed or stranded. The airport tweeted that the runway was temporarily closed while its staff “carried out investigations”, and apologised for the impact on flights.
Operations were switched to Gatwick airport’s smaller northern runway, but airlines – including Easyjet, British Airways and Ryanair – were forced to cancel or delay flights, and divert planes into Bournemouth and Stansted airports. The main runway was eventually reopened and flights resumed, but some flight delays are ongoing.
The cause of the runway closure has not been confirmed by the airport. But on social media, many passengers whose flights were diverted claimed that their pilots blamed runway surface damage for the disruption. According to the airport’s website, “Gatwick Airport is returning to normal,” with “minor knock-on delays occurring”. Travellers are advised to check the status of their flights.
What are my rights:
• You are entitled to a refund if the airline cancels your flight. The European Union regulations require airlines to offer you either a full refund of the unused parts of your tickets, or to re-route you to your destination, as soon as possible. Some airlines may also allow you to rebook your flights for a later date at no extra cost.
• When a flight with an EU airline or from an EU airport is cancelled, an airline is liable to pay for the cost of a hotel and subsistence for all those stranded as a result, until a replacement flight is provided. Should your airline advise you to buy your own food and accommodation, keep all receipts, and keep such costs to a reasonable minimum, before making a claim when you get home.
• If you sustained a delay for over three hours we can contact the airline and ascertain the full reasons why it was delayed, it may be extraordinary circumstances in which case you wouldn’t be entitled to compensation. However if it is a problem the airline was aware of etc then you would be entitled to compensation.
• Your insurance policy may also pay out a small amount for very long delays (usually over 12 hours). You will need to check the terms and conditions which apply to your policy directly with your insurer.
Safety procedures at all London airports are incredibly strict, and runways are monitored constantly for debris and damage. Any remaining damage will likely be dealt with very quickly. Runway closures are usually due to bird strikes or debris from impaired aircraft, rather than surface damage.
No airport would let aircraft land on a sub-standard runway, no matter how bad delays were likely to be – so if further disruption occurs, it’s not without good reason.
Contact us to start your flight delay compensation claim on a no win no fee basis.