Delayed flight compensation anger as two Birmingham flights are delayed for 36 hours
Delayed flight passengers confront officials demanding to know when their delayed flight will leave. A Monarch flight from Palma, Majorca was scheduled to leave at 9pm on Wednesday but did not leave until 7pm on Thursday.
A second Monarch flight from Paphos, in Cyprus, was due to leave at 9.30pm on Wednesday but was delayed until midday the following day. Monarch has apologised and said it is “extremely sorry” for the delays, however one passenger insisted he would never fly with Monarch again.
Reece McGinley, aged 17, was on his first holiday abroad with his brother, in Majorca, says the flight delay ruined things. He said: “I was angry. It was just a really bad end to a good holiday. After I saw the way the airline handled the situation, I won’t be flying with them again”.
He claimed the accommodation he was offered overnight was poor.
Monarch said the flights were delayed because of technical issues with the aircraft and delays involving flights carrying crew members. Monarch stated: “Customers were provided with a hotel, meals and soft drinks. €7 vouchers were issued to customers at Paphos airport before departure. Both flights have now returned to the UK. We appreciate that this was a very difficult situation for our customers and we would like to offer our sincere apologies for the inconvenience caused as a result of the delays.”