British Airways flight delay caused by computer error
British airways have apologises over problems with check-in systems and warns of ‘slower than usual’ process at Heathrow and Gatwick. Angry travellers have queued for hours at airports.
A spokeswoman for British Airways confirmed passengers were being checked in at Heathrow and Gatwick but said the process would be “a bit slower than usual” as the IT problems were “patchy.”
The airline wrote on twitter: “We apologise to our customers for the delay and we appreciate their patience as our IT teams work to resolve this issue. ” Mr Crawford a passenger who was waiting at Chicago O’Hare international airport for a flight to Heathrow, tweeted: “Never a good sign when they deliver water to the gate! …Worldwide computer outage apparently!.”
Matthew Walker, another passenger hoping to fly from the US to London, said he had been waiting for more than two hours to board his flight at Seattle.
Passengers at Heathrow airport reported waits of about 45 minutes to 2 hours to check in.
Elaine and Paul Barnett, who had come from Sheffield to travel to Sardinia, said the process had taken longer than usual and they had been required to give extra details once they reached the desk.
In July BA had to apologise after a glitch in its new check-in system caused flight delays.
The airline began installing the system at airports across the world in October last year and the rollout was completed this year. On the latest issues, BA said: “We are checking in customers at Heathrow and Gatwick airport this morning as normal, although it may take longer than usual.”
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