Scores of angry passengers have complained of hours of flight delays at airports around the world after British Airways suffered yet a glitch in its check-in system causing flight delays. It its not the first time the IT system has failed. Earlier this summer, Heathrow Airport’s Terminal 5 was hit three times in three weeks by technical problems. This week the problems were experienced across Gatwick, too, as well as having a knock-on effect at airport check-in desks around the world.
BA issued a statement: “After some IT issues overnight, we are now checking in customers at London Heathrow and Gatwick Airport as normal. Check in may take a bit longer than usual, so we would encourage customers to check in online before they reach the airport. We are sorry for the delay to our customers’ journeys.”
If you are delayed for three hours or more you are entitled to care and compensation under EU Regulation 261/2004. The airline must provide food and drink appropriate to the time of day (this is often in the form of a voucher) and a means of communicating your delay or a refund of the cost of essential calls.
For overnight delays, the airline must provide hotel accommodation and transport to reach it – or to return home. When there’s a major disruption, airline staff may not be able to assist in booking hotels. In such cases, you can make your own arrangements and claim the cost back. But don’t expect a full refund for an expensive hotel unless there’s no alternative.
What compensation am I entitled to?
If the computer glitch is deemed to be the responsibility of the airline (and it is hard to see how it won’t be) for delays of three hours or more you are entitled to a cash payment of €250 (£210) for short flights and €400 (£340) for a flight distance of 1,500-3,500km. For flights of over 3,500km you should receive €300 (£260) for a delay of 3-4 hours; €600 (£510) for more than four hours.
Can I claim flight delay compensation if I missed a connecting flight?
Yes, if all the flights are made under the same booking reference and the connection is made at an EU airport. For example, if you are due to fly from London via Madrid to Buenos Aires and you miss your connection in Madrid because the flight from London arrives an hour late, you can claim for long-haul compensation as long as the delay in arriving at your final destination, in this case Buenos Aires, is more than three hours.
What if my flight is cancelled?
When a flight with an EU airline or from an EU airport is cancelled at the last minute, the airline must pay for a hotel and subsistence for all those stranded until a replacement flight is provided. Similar rules and amounts for compensation apply as for delays and there are particular conditions and variations depending on how far in advance the flight was cancelled
What about additional compensation?
If you have booked a hire car, a hotel, a villa or other accommodation independently of your flight, and you are delayed or unable to travel, the airline is not liable for any losses you may incur. You are still responsible for paying the bill.
Take the hassle out of the process and contact us today. We will pursue your delayed plane compensation on a no win no fee basis.