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How to Claim British Airways Compensation for Data Breach










British Airways are facing a Class Action for data breaches in August 2018 and September 2018.  The watchdog, The Information Commissioner’s Office (ICO) has considered the severity of the breach and found British Airway’s wanting, fining the company a record £183 million.

In a damming statement from the ICO Elizabeth Denham said:






What British Airways Data Was Compromised?

Unfortunately very sensitive information was stolen including:

  • Credit/debit card information.
  • Credit card and debit card numbes, expiry dates and even the CVV three digit code found on the back of the cards.
  • Travel booking details and destination.
  • Names.
  • Addresses.
  • Login details.

The information is ‘gold dust’ to hackers who are provided with valuable personal data about British Airways customers which can be used to their financial detriment.

What Do British Airways Say About the Data Breach Hack?

BA have invited their customers, to make a claim for compensation and have said that they will pay back all cutomers for any financial losses.  But it is not just financial, it is stress and anxiety caused.  See the video interview below concerning BA’s position on the data loss.




How Did The Hackers Access British Airways Systems?

The ICO has advised that the hack began in about June 2018, where the hackers diverted BA customers from their own website to a fraudulent site where the customers, unknown to them, logged on and proceeded to enter their personal details including card details allowing BA customers data to be harvest by the attackers.

How Big is the Hack?

It is huge, not in just the quality of the data lost to the hackers but numbers.  It is estimated that over 500,000 BA customers have had their details lost due to the data breach.

The ICO has reported that People’s personal data is just that – personal. When an organisation fails to protect it from loss, damage or theft, it is more than an inconvenience.’

How Can BA Customers Claim Compensation for the Data Breach?

The first thing to note is that a Class Action has already begun by lawyers taking action against Brithish Airways for the data breach.

On 4th October 2019, in Court, Mr. Justice Warby gave the green light for class action against British Airways following the data breach which saw payment information, addresses and personal details exposed by hackers.

There is evidence to suggest that there are around half a million potential claimants, however only a small percentage of the affected customers have decided to register as part of the action thus far.

Is there a Deadline to Make A Claim?

Yes, the Court has provided a deadline to make a claim, if you wish to take action you must be in a position to issue court proceedings before 17 January 2021.

How Much Compensation Will I Receive?

It is estimated that compensation awards could be up to £6,000 and more, especially if there is evidence that you have suffered financial losses – meaning that the airline is likely to face a multi-billion pound pay-out if the majority of their customers make a claim.

It is considered that many breaches (less senstive) will attact an award of about £2,000 to £3,000 simply for the breach of a breach of a name and address if this has caused distress.  Under Article 82 of the EU General Data Protection Regulation (EU-GDPR) you have a right to compensation for non-material damage.  Thus it is well recognised that compensation for inconvenience, distress and annoyance associated with the data leak, for more information on compensation amounts please see our webpage: data breach compensation claims.

Does the General Data Protecction Regulations Apply (GDPR)?

The GDPR came into force last year and was the biggest shake-up to data privacy in 20 years.

The penalty imposed on BA is the first one to be made public since those rules were introduced, which make it mandatory to report data security breaches to the information commissioner.

It also increased the maximum penalty to 4% of turnover. The BA penalty amounts to 1.5% of its worldwide turnover in 2017, less than the possible maximum.


How Do I Know If BA Lost My Data?

British Airways Customers are able to claim compensation for the data breach if they meet the following criteria:

  1. Made a booking on or the BA app between 21st August 2018 and 5th September 2018;
  2. Received confirmation from BA that you were affected, in the form of an email or letter.

If you have been affected by the data breach you should have received notification from British Airways that we would ask you to provide.

If you have been made aware of the breach please contact us now:

British Airways Data Breach Claims Register Now

Remember you only have a limited time to claim so please take action without dealy while you are in time.

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